Issue processing images

Incident Report for Jostle - EU

Resolved

Closing Maintenance

Posted May 02, 2026 - 21:25 UTC

Identified

The team has found and fixed this bug. The fix will arrive with an update that will arrive this weekend.

Thanks for your patience. This was a tricky one to find and sort.

Brad

Posted May 01, 2026 - 22:41 UTC

Update

We are continuing to investigate this issue.

Posted Apr 30, 2026 - 17:52 UTC

Investigating

Users are reporting that images uploaded to News and Activity sometimes fail during processing. The issue is under investigation, but in the interim, deleting the image and re-uploading it will work in most cases.

Posted Apr 30, 2026 - 17:33 UTC

This incident affected: AWS ec2-eu-west-1.